Privacy Policy

This Privacy Policy outlines the personal data that we (Vantagem Social – “us,” “we,” or “our”) collect and how we use it when you access Vantagem Social websites, online or mobile products, software, or other services (“Services”), including when accessed through external platforms. By using our Services, you agree to Vantagem Social’s Privacy Policy and consent to the processing, transfer, and storage of your information in the United States.

IF YOU DO NOT AGREE WITH THIS POLICY, PLEASE DO NOT USE OUR SERVICES. Any updates or changes to the Privacy Policy will be posted on the Vantagem Social website and related platforms. We reserve the right to modify this Privacy Policy at any time, so we encourage you to review it regularly. If significant changes are made, we will notify you via email or through an announcement on the Vantagem Social website once the changes take effect. Your continued use of the Services constitutes acceptance of the updated Privacy Policy. To better serve your privacy needs, we frequently update our software and applications. To ensure this Privacy Policy aligns with your current use of our Services, please ensure you are using the latest version of Vantagem Social’s applications.

1. INTERNATIONAL COMPLIANCE

We store your information in the United States. Any transfer of your data within the U.S. will be in compliance with applicable European data protection regulations. For transfers to the United States, we adhere to the E.U. – U.S. and Swiss – U.S. Privacy Shield Framework, as detailed in Section 12 below. All of our communications are recorded for quality and training purposes and securely stored on a third-party platform.

2. THE INFORMATION WE COLLECT

Information You Provide

Vantagem Social collects a variety of information that you provide directly to us, including any data contained in videos, comments, or other content you upload or post to our Services. Vantagem Social may collect information from you in situations such as:

  • Account registration and administration of your Vantagem Social account;
  • Uploading or posting content to the Services;
  • Contest registration and prize acceptance;
  • Customer support and technical assistance;
  • Processing your orders for products or services offered by Vantagem Social;
  • Registering your Vantagem Social products;
  • Providing updates on your Vantagem Social products;
  • Newsletter subscriptions;
  • Accessing Vantagem Social products or services through social networks or third-party services;
  • Using mobile apps or Vantagem Social software; and
  • Participating in other uses of the Services where information is required.

The type of information collected will depend on the specific Services you use and may include your full name, email address, phone number, home address, mobile number, credit card information, shipping address, gender, birth date, and postal code. Our mobile services may request access to your photos and videos to enable features like downloading media to your device or uploading them to your Vantagem Social account or social media platforms. We also collect any content you choose to add to your Vantagem Social account, including but not limited to videos, photos, comments, interests, preferences, location data, favorited content, and the accounts you follow.

Information We Automatically Collect

When you use Vantagem Social’s Services connected to the Internet (e.g., web, mobile apps, desktop software), we may automatically collect certain information to enhance our products and services, troubleshoot issues, and improve security and performance. We may use third-party analytics providers and technologies, such as cookies, to help collect this information.

As detailed in Section 5, we may store this information in a way that links it to you personally unless you opt out.

Websites

When you access our websites, we may collect information about your device, such as your IP address, browser type, operating system, location, referring and exit pages, platform type, number of clicks, pages viewed, time spent on each page, date and time of access, error logs, and more. We monitor traffic patterns and site usage to improve the design, layout, and content of our website to better meet user interests.

Information from Other Sources

Vantagem Social may receive additional information about you from third parties, including commerce partners, marketers, and social networks, to supplement the data collected directly from you. If you connect to a third-party service (e.g., social media platforms) through our Services, you authorize us to collect, store, and use any information that the third party provides (e.g., name, email, location) in accordance with your settings on that platform.

Anonymous or De-Identified Data

We may collect or create anonymized or de-identified data, which is not subject to the restrictions of this Privacy Policy. We may use or disclose such aggregated data without limitations for any purpose.

3. COOKIES AND SIMILAR TECHNOLOGIES

We use "cookies" to gather information. You can set your browser to reject all cookies or notify you when a cookie is being sent. However, if you choose not to accept cookies, some features of our Service may not function properly.

4. ONLINE ADVERTISING AND ANALYTICS

Online Analytics

We may use third-party web analytics services, such as Google Analytics, on our platforms. These providers utilize technology similar to the methods described in the "Automatically-Collected Information" section to help us understand how users interact with our Services, including tracking the third-party website from which you accessed our site. The information gathered by these technologies may be disclosed to or directly collected by these service providers, who use the data to evaluate your usage of the Services. Additionally, we use Google Analytics for certain online marketing purposes, as described below.

Online Advertising

While we do not display third-party ads on our websites, we do collaborate with website analytics and advertising partners, such as Google, InfusionSoft, and Facebook, to deliver Vantagem Social ads on other websites. These partners may set cookies on your browser to recognize your device, enabling ad servers to show Vantagem Social ads elsewhere on the internet and allowing us to measure user engagement with our website. This process helps ad networks compile anonymous, de-identified data about where users saw our ads, whether they interacted with them, and actions taken on our website afterward. This allows ad networks to display targeted ads that may be of interest to you, and helps Vantagem Social optimize our ad campaigns and website usability. In short, we use analytics data in combination with online ad network data to understand how users interact with our website after viewing our advertisements.

5. USES OF INFORMATION

Vantagem Social may utilize the information it collects for various purposes, including but not limited to:

  • Service Improvement – As mentioned throughout this Policy, we will analyze the information to understand user interactions with our Services, deliver customized content, enhance the overall Vantagem Social customer experience, and conduct research and analytics.
  • Order-Related Communications – If you make a purchase, we will use your name and email address to send you an order confirmation and customer satisfaction emails. If you prefer not to receive customer satisfaction emails, you can opt out by clicking the “manage subscription” link included in the email.
  • Customer Service – Based on the information you provide during Vantagem Social account registration or purchase, we will send you a verification email. We will also communicate with you in response to your inquiries, provide the requested services, and manage your Vantagem Social account. Communication may occur via email or telephone, according to your preferences.
  • Newsletters, Social Media Campaigns, Special Offers, and Updates – Occasionally, we will send you information about products, services, special promotions, contests, customer satisfaction surveys, events, and opportunities to engage with the Vantagem Social Community. We respect your privacy and provide an option to decline these communications. Please see Section 7, “Your Choices,” below for details on how to unsubscribe or opt out of these messages.
  • Service-Related Announcements – On rare occasions, we will send service-related announcements when necessary. For example, if our service is temporarily unavailable due to maintenance, we may notify you via email, push notification, or in-app/web-based communication. Generally, you cannot opt out of these messages, as they are not promotional. If you do not wish to receive them, you can deactivate your Vantagem Social account.

6. SHARING AND DISCLOSURE OF INFORMATION

Vantagem Social does NOT share, sell, rent, or trade your information with third parties for their promotional purposes and will only share information as described below or with your explicit consent.

  • Customer Testimonials – Occasionally, we may feature customer testimonials on our website. We will seek your consent via email and/or opt-in methods before posting your name, city, or any stated activities or interests alongside the testimonial.
  • User-Generated Content – You may disclose personal information while contributing user-generated content in publicly accessible areas of the Services, such as your Vantagem Social user profile. Any information you share in your profile, including uploaded photos or videos, full name, email address, phone number, address, interests, and any content you favorited, will be publicly visible. Additionally, your content may be shared with users of other social media services based on your sharing preferences. Such information is unencrypted and publicly accessible, meaning there is no expectation of privacy or confidentiality. We cannot control how other internet users might utilize your information and cannot prevent unwanted messages from them.
  • Content Submitted to Vantagem Social – If you submit videos or other content to Vantagem Social, we may publish it on our website or applications along with certain identifying information, such as your first and last name or username, provided we have your consent. For more details regarding the terms that govern the content you submit, please refer to our Terms of Use.
  • Service Providers – We engage third-party service providers to deliver or facilitate services on our behalf, such as credit card processing companies for billing and email service providers for communication. When you order products from Vantagem Social, we will share your information with these third-party service providers as necessary for them to fulfill their services. These third parties are restricted from using your identifying information for promotional purposes.
  • Business Transactions – Information we collect is regarded as a business asset. Thus, if we cease operations, file for bankruptcy, or are acquired through transactions like mergers or sales, your information may be disclosed or transferred to third-party acquirers as part of that transaction.
  • Legal Compliance – We reserve the right to access and disclose your information when we believe it is necessary in good faith to: (a) enforce our legal rights and comply with the law; (b) respond to orders from government entities or competent authorities; (c) prevent or address potential harm to our rights, property, operations, users, or others; (d) protect our rights and prevent fraud, as well as comply with legal processes.
  • Law Enforcement – We may be required to disclose your information to government or law enforcement officials in response to lawful requests or to meet legal obligations, including national security or law enforcement requirements. We may also disclose your information to enforce our terms and conditions, respond to claims, protect our rights or those of third parties, safeguard individuals, or prevent illegal activities, including fraud protection and credit risk management.

7. YOUR CHOICES

Vantagem Social offers you several options regarding the information we collect and how we use it, as outlined throughout this Policy. Some of your choices include:

  • Marketing Communications – If you make a purchase but no longer wish to receive our newsletters, social media campaigns, or promotional emails, you can opt out by following the instructions provided in each email or by submitting a request through the contact form available on our website.
  • Vantagem Social Personalization Services – As detailed in Section 2, Vantagem Social may link the information we automatically collect from you with identifiable information we have gathered (such as your email address) to enhance your experience. These personalization services may include offering tailored content, features, in-app communications, promotions, and customized customer support.

8. EU RIGHTS TO PERSONAL INFORMATION

Individuals in the EU and Switzerland have certain rights regarding their personal information, including the ability to:

  • Access their personal data.
  • Correct any inaccuracies in their personal information.
  • Request the prompt deletion of their personal data.
  • Object to the processing of their personal information.

Users can request access to their personal information and can modify or delete most information linked to their Vantagem Social account by logging in and utilizing features like Edit Profile and Account Info. To exercise these rights via email, please contact us at compliance@vantagemsocial.com. EU and Swiss users also have the right to file a complaint with a supervisory authority in their country of residence, workplace, or where they believe a violation has occurred. For more information on the appropriate supervisory authority, please reach out to us at compliance@vantagemsocial.com.

9. THIRD-PARTY WEBSITE LINKS AND FEATURES

Vantagem Social Services may include links to or features from other websites. This Privacy Policy addresses the privacy practices of Vantagem Social and does not extend to those of third-party websites or services. We are not responsible for the privacy policies or practices of any third parties. When navigating to another site or utilizing a third-party service, please review the respective privacy policy of that site or service. If certain third-party features are available through Vantagem Social services, the terms of use and privacy policies of those third-party sites apply.

10. CHILDREN’S PRIVACY

Vantagem Social Services are designed for general audiences and are not intended for children under 18 years of age. We do not knowingly collect personal information from children under this age. If we discover that we have unintentionally collected such information, we will take reasonable measures to delete it as soon as possible.

11. INTERNATIONAL USERS

Vantagem Social primarily operates within the United States, which means that the information we collect is stored in the U.S. By using our Services, you acknowledge and consent to the transfer, use, processing, and storage of your information in the United States as outlined in this Privacy Policy. Further details regarding the transfer of your data to the U.S. can be found below.

12. EU – US AND SWISS – US DATA TRANSFERS

Vantagem Social is an international entity with operations across multiple countries. If you are located outside the U.S. and provide personal data to us, your information will be retained in the United States in accordance with this Privacy Policy.

Vantagem Social is committed to addressing privacy complaints and the collection or use of your personal information. Individuals from the European Union and Switzerland with questions or complaints about this Privacy Policy should first reach out to us at:

Email address: compliance@vantagemsocial.com

We will respond to all complaints promptly, typically within 45 days.

We encourage EU and Swiss individuals who have inquiries or complaints regarding the processing of their personal data to contact us at compliance@vantagemsocial.com. We will strive to resolve your issue as quickly as possible.

Please be aware that if your complaint remains unresolved through these channels, there may be limited circumstances where binding arbitration could be an option.

13. CHANGES TO OUR PRIVACY POLICY

Our information practices may change from time to time. If we choose to modify our Privacy Policy, we will update the changes on this Privacy Policy on our website or in other locations we find suitable, ensuring you are informed about what information we collect, how we use it, and under what circumstances we may disclose it. We reserve the right to amend this Privacy Policy at any time, so we recommend reviewing it regularly. If we make significant changes, we will notify you via this site, by email, or through a notice on our homepage. This document is available in English by default.

14. HOW WE PROTECT YOUR INFORMATION

We prioritize the security of your information. To safeguard against unauthorized access, destruction, or alteration of your data, we have implemented reasonable administrative, technical, and physical security measures based on the sensitivity of the information. However, please understand that no security measures are entirely foolproof.

15. Vantagem Social CONTACT INFORMATION

If you have questions or complaints regarding this Privacy Policy, please feel free to reach out to us using the following contact details:

Email addresses: compliance@vantagemsocial.com or info@vantagemsocial.com

Mailing address: Rosa-Parks-Str. 1 - 63457 Hanau - Germany

This policy was last updated on 23 September 2024.